Privacy Policy

Information that is gathered

We receive, collect, and store any information you enter on our website or provide us with in any other way: we collect users’ IP address, computer and connection information and booking history. We may use software tools to measure and collect session information including page response times, length of visits to certain pages, page interaction information and methods used to browse away from the page. We also collect personally identifiable information (including name, email, ID verification documents), telephone numbers, communications, payment details (including credit card information via Stripe), comments, feedback, reviews, recommendations, and personal profile.

How the information is used

We collect personal and non-personal information for the following purposes:

To provide and operate our services
To provide users / guests with ongoing assistance and support
To contact our users / guests with service-related updates / notices and promotional messages
To poll your opinions on service-related matters
To create statistical data which we or our business partners may use to improve our services / enhance the user’s experience when using the website
To enforce our Rental Rules and any agreement we have with you
To comply with applicable laws and regulations

We may contact you via email, telephone, text message, social media platforms and postal mail.

Change in Policy

We reserve the right to modify this privacy policy at any time. Changes and clarifications will take effect immediately upon their posting on the website.

Cookies are small digital signature files stored by your web browser. They may be used to remember user preferences when interacting with the website and to track your return visits to the website.

Access to Information

If you would like to access, correct, amend, or delete any personal information we have about you, please contact us at info@acaciastays.co.uk